All Systems Operational
Region - USA
Operational
Bot Uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region-Japan
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (London)
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - USA
Operational
Nuance
?
Operational
Kore IVR
?
Operational
Kore Agent Desktop
?
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
Google ASR/TTS
?
Operational
Amivoice ASR
?
Operational
AWS Polly TTS
?
Operational
Microsoft Bot Framework
Operational
Zendesk
Operational
OpenAI
Operational
Kore.ai Support Portal
Operational
Kore.ai Support Portal
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - Europe -Frankfurt Region DE Sep 16, 2025 08:00-11:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 17:31 IST
Sep 05, 2025 - 17:31 IST
Scheduled -
The September Mid - Month patch has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:31 IST
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:31 IST
XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - London EU Region Sep 16, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 17:33 IST
Sep 05, 2025 - 17:33 IST
Scheduled -
The September Mid - Month patch has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:32 IST
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:32 IST
XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - JP Japan Region Sep 17, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 17:34 IST
Sep 05, 2025 - 17:34 IST
Scheduled -
The September Mid - Month patch has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:34 IST
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:34 IST
XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - UAE Region Sep 18, 2025 08:00-11:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 17:36 IST
Sep 05, 2025 - 17:36 IST
Scheduled -
The September Mid - Month patch has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:36 IST
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:36 IST
XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - (APAC Sydney Region) AU Sep 18, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 17:38 IST
Sep 05, 2025 - 17:38 IST
Scheduled -
The September Mid - Month patch has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:37 IST
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:37 IST
XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - IND Region Sep 18, 2025 20:00-23:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 17:38 IST
Sep 05, 2025 - 17:38 IST
Scheduled -
The September Mid - Month patch has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:38 IST
UPDATE:
------------
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Sep 05, 2025 - 17:38 IST