All Systems Operational
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.99 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.99 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.99 % uptime
Today
Region-Japan Operational
90 days ago
99.99 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
100.0 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.93 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.9 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.9 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
XO Platform Patch Release (10.6.1/11.5.1)/XO Contact Center 3.5.1 (India Region) Sep 22, 2024 20:00-23:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2024 - 21:58 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts,
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Sep 10, 2024 - 16:19 IST
Past Incidents
Sep 16, 2024

No incidents reported today.

Sep 15, 2024
XO Platform Patch Release (10.6.1/11.5.1)/XO Contact Center 3.5.1 (Japan Region)
Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 00:28 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 21:27 IST
Scheduled - Please ignore the below status update. The original scheduled maintenance is as mentioned below.

A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts,
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Sep 14, 18:39 IST
XO Platform Patch Release (10.6.1/11.5.1) (London Region)
Completed - The scheduled maintenance has been completed.
Sep 15, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 21:57 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.For the enthusiasts,
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Sep 10, 16:13 IST
XO Platform Patch Release (10.6.1/11.5.1)/XO Contact Center 3.5.1 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 21:56 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts,
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Sep 10, 16:10 IST
XO Platform Patch Release (10.6.1/11.5.1)/XO Contact Center 3.5.1 - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 21:56 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts,
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Sep 10, 16:08 IST
Sep 14, 2024
Investigating issues with XO Platform on US Region
Resolved - All our systems are functioning normally. We are monitoring the systems for any further issues.
In case there are any further issues observed, we will update the status page.
Sep 14, 22:28 IST
Investigating - We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Sep 14, 22:09 IST
XO Platform Patch Release (10.6.1/11.5.1)/XO Contact Center 3.5.1 (US Region)
Completed - The scheduled maintenance has been completed.
Sep 14, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 21:54 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts,
please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Sep 10, 15:56 IST
Sep 13, 2024
(XOCCAI - USA region only) Intermittent performance degradation is observed in some of the bots in XOCCAI
Resolved - This incident has been resolved. We are monitoring the systems for any further issues. In case there are any further issues observed, we will update the status page.
Sep 13, 21:48 IST
Update - We are continuing to investigate the issue. The performance has improved for a few bots.
Sep 13, 21:32 IST
Investigating - We are observing intermittent performance degradation in some of the bots in XOCCAI USA region. We are investigating this on high priority.
Sep 13, 21:08 IST
Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024
XO Platform Patch Release (10.6.0/11.5.0)/XO Contact Center 3.5.0 (India Region)
Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 13:22 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 22:44 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. For the enthusiasts, please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Aug 26, 17:16 IST
Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024
XO Platform Patch Release (10.6.0/11.5.0) (London Region)
Completed - The scheduled maintenance has been completed.
Sep 2, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 13:22 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 22:43 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.For the enthusiasts, please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Aug 26, 17:07 IST
XO Platform Patch Release (10.6.0/11.5.0)/XO Contact Center 3.5.0 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 13:21 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 22:42 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.For the enthusiasts, please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Aug 26, 17:00 IST
Scheduled patch release R2.2.0 for SearchAssist - (Frankfurt Region)
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SearchAssist product.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Aug 30, 14:38 IST
XO Platform Patch Release (10.6.0/11.5.0)/XO Contact Center 3.5.0 - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Sep 2, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 30, 13:20 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 22:41 IST
Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 17:03 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.For the enthusiasts, please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Aug 26, 16:54 IST
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