XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 - APAC - Sydney Region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 2024 - 20:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 23, 2024 20:00-23:00 IST
Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.99 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.99 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.99 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
99.99 % uptime
Today
Bot uptime ? Operational
90 days ago
99.99 % uptime
Today
APIs ? Operational
90 days ago
99.99 % uptime
Today
Bot Builder ? Operational
90 days ago
99.99 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.99 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.98 % uptime
Today
Bot Uptime Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
99.98 % uptime
Today
Bot Builder Operational
90 days ago
99.98 % uptime
Today
Bot Administration Application Operational
90 days ago
99.98 % uptime
Today
Region - APAC (Syndey) Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Uptime Under Maintenance
90 days ago
100.0 % uptime
Today
APIs Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Builder Under Maintenance
90 days ago
100.0 % uptime
Today
Bot Administration Application Under Maintenance
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance ? Operational
90 days ago
99.99 % uptime
Today
Kore IVR ? Operational
90 days ago
99.95 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
99.97 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Under Maintenance
90 days ago
100.0 % uptime
Today
Nuance Under Maintenance
90 days ago
100.0 % uptime
Today
Kore IVR Under Maintenance
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Under Maintenance
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
99.99 % uptime
Today
Web Crawler Operational
90 days ago
99.99 % uptime
Today
Application Service Operational
90 days ago
99.99 % uptime
Today
Search Service Operational
90 days ago
99.99 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (India Region) Nov 24, 2024 21:00 - Nov 25, 2024 00:00 IST
A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Posted on Nov 13, 2024 - 16:18 IST
Past Incidents
Nov 23, 2024

Unresolved incident: XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 - APAC - Sydney Region.

Nov 22, 2024
XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (Japan Region)
Completed - The scheduled maintenance has been completed.
Nov 22, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 13, 16:12 IST
XO Platform Patch Release (10.8.1/11.7.1) (UAE Region)
Completed - The scheduled maintenance has been completed.
Nov 22, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:00 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 13, 16:21 IST
Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
XO Platform Patch Release (10.8.1/11.7.1) (London Region)
Completed - The scheduled maintenance has been completed.
Nov 19, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 20:09 IST
Scheduled - QA certification is currently pending due to a critical bug identified recently. As a result, the release has been rescheduled to October 19th at 8 AM IST. While no downtime is expected, we want to keep users and customers informed. This patch will include updates and fixes for SmartAssist (XO Contact Center) and the XO Platform.

Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 13, 16:09 IST
XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 -Europe - Frankfurt Region
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 16, 20:15 IST
Update - QA certification is currently pending due to a critical bug identified recently. As a result, the release has been rescheduled to October 19th at 8 AM IST. While no downtime is expected, we want to keep users and customers informed. This patch will include updates and fixes for SmartAssist (XO Contact Center) and the XO Platform.

Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 16, 20:08 IST
Scheduled - QA certification is currently pending due to a critical bug identified recently. As a result, the release has been rescheduled to October 19th at 8 AM IST. While no downtime is expected, we want to keep users and customers informed. This patch will include updates and fixes for SmartAssist (XO Contact Center) and the XO Platform.

Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 13, 16:05 IST
Nov 18, 2024
XO Platform Patch Release (10.8.1/11.7.1)/XO Contact Center 3.7.1 (US Region)
Completed - The scheduled maintenance has been completed.
Nov 18, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 17:00 IST
Scheduled - QA certification is currently pending due to a critical bug identified recently. As a result, the release has been rescheduled to October 18th at 10 AM IST. While no downtime is expected, we want to keep users and customers informed. This patch will include updates and fixes for SmartAssist (XO Contact Center) and the XO Platform.

Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes.

During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Nov 13, 15:37 IST
Nov 17, 2024

No incidents reported.

Nov 16, 2024
Partial Outage Observed on our US Instance.
Resolved - The issue was fixed around 10:43AM IST hours and we are monitoring the results.
Nov 16, 11:12 IST
Identified - The issue has been identified and the fix is being implemented
Nov 16, 11:05 IST
Update - We are continuing to investigate this issue.
Nov 16, 10:56 IST
Investigating - There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.
Nov 16, 10:56 IST
Nov 15, 2024
US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impact to most customers)
Resolved - The issue has been resolved. We are continuously monitoring, alert, and on standby.
Nov 15, 03:45 IST
Investigating - Through our internal monitoring, we are currently observing very sporadic bot response latency which has minimal or no impact for most customers. Please be assured that the technical experts are looking into the matter and will investigate and alleviate the issue. This issue may impact both XO and Kore Voice Gateway interactions but is very sporadic in nature. As mentioned above, there is minimal or no impact for most of the customers.
Nov 15, 03:20 IST
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Degraded Performance with the SearchAssist Platform on the US Instance
Resolved - This incident has been resolved.
Nov 11, 21:17 IST
Monitoring - Services have been restored, and we are actively monitoring system Behavior.
Nov 11, 21:14 IST
Update - We are continuing to investigate the issue.
Nov 11, 21:10 IST
Update - We are continuing to investigate the issue.
Nov 11, 20:50 IST
Investigating - We are currently investigating the issue.
Nov 11, 20:36 IST
Nov 10, 2024
XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 (India Region)
Completed - The scheduled maintenance has been completed.
Nov 10, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 18:48 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 30, 14:57 IST
Nov 9, 2024
XO Platform Patch Release (10.8.0/11.7.0)/XO Contact Center 3.7.0 - APAC - Sydney Region
Completed - The scheduled maintenance has been completed.
Nov 9, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 18:47 IST
Scheduled - A patch release is planned at this time. There is no expected downtime as such but this is more for the awareness of the users/customers.
The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
Please Click Here
to know the proposed enhancements / FRs / bug fixes. We will share the actual list as part of the release notes
During the maintenance schedule in case you observe sporadic issues, please refer to the below guidance.
https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797
Oct 30, 14:48 IST
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