All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
100.0 % uptime
Today
Bot Uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
99.93 % uptime
Today
Bot Uptime Operational
90 days ago
99.84 % uptime
Today
APIs Operational
90 days ago
99.95 % uptime
Today
Bot Builder Operational
90 days ago
99.95 % uptime
Today
Bot Administration Application Operational
90 days ago
99.95 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
99.99 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
99.99 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
99.98 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.96 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
99.97 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
99.92 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
99.92 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
99.94 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 19, 2025

No incidents reported today.

Jul 18, 2025
XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - IND Region
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:39 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:39 IST
XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - (APAC Sydney Region) AU
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:37 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:37 IST
Jul 17, 2025
Jul 16, 2025
XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - JP Region
Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:32 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
-----
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:32 IST
XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) (London)- EU Region
Completed - The scheduled maintenance has been completed.
Jul 16, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:27 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:26 IST
XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - Europe - Frankfurt Region (DE)
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:20 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:19 IST
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.
Resolved - This incident has been resolved.
We will continue to monitor the situation to ensure stability.
Jul 13, 00:54 IST
Investigating - Dear Users,

We have been informed of a global issue currently affecting Microsoft ASR/TTS services.
This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.

Our team is actively working with the relevant stakeholders to resolve this at the earliest.

Thank you for your understanding.
Jul 12, 21:50 IST
Jul 12, 2025
XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - US Region
Completed - The scheduled maintenance has been completed.
Jul 12, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 18:10 IST
Scheduled - The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:10 IST
Jul 11, 2025
Production Downtime at UAE instance
Resolved - This incident has been resolved.
Jul 11, 14:11 IST
Investigating - We are currently investigating the issue.
Jul 11, 13:48 IST
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) IND Region
Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:58 IST
Scheduled - June Month End Sprint that was reverted on 4th July will now be re-deployed at this time. The critical big that was identified on 4th July stands resolved. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 14:57 IST
Jul 7, 2025
XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) JP Region
Completed - The scheduled maintenance has been completed.
Jul 7, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:55 IST
Scheduled - June Month End Sprint that was reverted on 3rd July will now be re-deployed at this time. The critical big that was identified on 3rd July stands resolved. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 14:55 IST
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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