All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.98 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.98 % uptime
Today
APIs ? Operational
90 days ago
99.98 % uptime
Today
Bot Builder ? Operational
90 days ago
99.98 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.98 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
99.92 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.98 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram ? Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 17, 2025
XO11 SearchAI DialogGPT intermittent issues observed
Resolved - This incident has been resolved.
Oct 17, 02:50 IST
Investigating - We are observing an intermittent issue with the XO11 SearchAI Dialog GPT. Users are observing an issue with orchestrator. We will keep you posted on the resolution of the issue. We deeply apologize for the inconvenience caused.
Oct 17, 02:44 IST
XO11 partial service disruption
Resolved - This incident has been resolved.
Oct 17, 01:03 IST
Update - We are continuing to work on resolving the issue.
Oct 17, 00:45 IST
Update - We are trying our best to expedite remediation. We request your patience while we are doing everything we can to remediate the issue as soon as possible.
Oct 17, 00:27 IST
Identified - We are in the process of remediating the situation. We are hopeful that we will be able to remediate the situation shortly. We deeply regret the inconvenience caused.
Oct 17, 00:11 IST
Update - Please be advised that XO10 remains unaffected.
Oct 16, 23:51 IST
Investigating - Dear users.

We are facing partial service disruption on XO11 currently. We are doing everything we can to remediate the situation.
Our sincere apologies for the inconvenience caused.
Oct 16, 23:44 IST
Oct 16, 2025
Critical Hot Fix to IND region - 16-OCT-2025
Completed - The scheduled maintenance has been completed.
Oct 16, 23:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:15 IST
Scheduled - A critical Hotfix upon XO-10.19.0/11.18.0 and XOCC 3.18.0 will be deployed in the IND region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 16, 21:13 IST
Oct 15, 2025
Maintenance Notification: MongoDB Upgrade on JP PROD and Analytics Databases - JP Production
Completed - The scheduled maintenance has been completed.
Oct 15, 19:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.18
>> Scope: AU Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Oct 14, 23:19 IST
Maintenance Notification: MongoDB Upgrade on UAE PROD and Analytics Databases - UAE PRODUCTION
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.18
>> Scope: AU Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Oct 14, 23:17 IST
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Kore virtual assistants may be affected due to a service degradation at OpenAI end
Resolved - We are resolving this incident because as per https://status.openai.com/ the APIs are listed as functional now.
Oct 9, 00:39 IST
Monitoring - Hello Users,

This is to let you know that we have received a notification from OpenAI that they are facing some service degradation and their APIs are also impacted.

The Kore virtual assistants with OpenAI integrations may have an impact.

What they have not indicated yet is whether this imapct is global from their end or limited to any geographical location.
We are keeping an eye on https://status.openai.com/
Oct 8, 22:41 IST
Oct 8, 2025
Oct 7, 2025
XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - (APAC Sydney Region) AU
Completed - The scheduled maintenance has been completed.
Oct 7, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 23:00 IST
Scheduled - The September month-end XO v10.19.0/ v11.18.0 and XOCCAI v3.18.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. We will share the pre-release info shortly.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Sep 23, 23:00 IST
Oct 6, 2025
Emergency Maintenance Activity - DE PROD
Completed - The scheduled maintenance has been completed.
Oct 6, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 IST
Scheduled - An urgent Hotfix upon XO v11.18.0 will be deployed in the DE region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 6, 11:43 IST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Maintenance Notification: MongoDB Upgrade on AU PROD and Analytics Databases - AU Production
Completed - The scheduled maintenance has been completed.
Oct 3, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 18:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.18
>> Scope: AU Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 03rd OCT 2025, 06:00 PM – 07:00 PM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Oct 2, 22:54 IST
Maintenance Notification: MongoDB Upgrade on EU PROD and Analytics Databases - EU Production (London Region)
Completed - The scheduled maintenance has been completed.
Oct 3, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 2, 22:54 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.18
>> Scope: EU Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 03rd OCT 2025, 10:00 AM – 12:00 PM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Oct 2, 22:53 IST
Deepgram Upstream Network Issues
Resolved - This incident has been resolved.
Oct 3, 11:42 IST
Update - Only Deepgram SaaS Customers would have been impacted.
On-Premise solutions were not impacted.

Our team is actively monitoring the situation through the Deepgram status page.
For real-time updates, please refer to: https://status.deepgram.com
Oct 3, 07:46 IST
Update - The issue has been mitigated after rerouting traffic to avoid upstream network provider failures.
Networking errors may have occurred intermittently between 12:08 am UTC and 1:51 am UTC.
Oct 3, 07:36 IST
Monitoring - Current Update from Deepgram:
The issue has been mitigated after rerouting traffic to avoid upstream network provider failures.
Oct 3, 07:17 IST
Investigating - Hello Users,

We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services.

Our team is actively monitoring the situation through the Deepgram status page. For real-time updates,
Please refer to: https://status.deepgram.com
Oct 3, 07:08 IST
Maintenance Notification: MongoDB Upgrade on DE PROD and Analytics Databases - DE Production (Frankfurt Region)
Completed - The scheduled maintenance has been completed.
Oct 3, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 08:00 IST
Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se.

Maintenance Details:

>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.18
>> Scope: DE Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 03rd OCT 2025, 08:00 AM – 09:00 AM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.

We appreciate your understanding and continued trust in our services.
Oct 2, 22:52 IST
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