All Systems Operational
Region - USA
Operational
Bot Uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region-Japan
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (London)
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - USA
Operational
Nuance
?
Operational
Kore IVR
?
Operational
Kore Agent Desktop
?
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - Europe ( London)
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
Google ASR/TTS
?
Operational
Amivoice ASR
?
Operational
AWS Polly TTS
?
Operational
Microsoft Bot Framework
Operational
Zendesk
Operational
OpenAI
Operational
Kore.ai Support Portal
Operational
Deepgram
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - London EU Region Nov 17, 2025 09:00-12:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:11 IST
Nov 14, 2025 - 20:11 IST
Scheduled -
Update: Please note that the mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 18 November, has been preponed to 17 November. This is for your Information only.
------------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:35 IST
------------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:35 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - UAE Region Nov 18, 2025 07:00-10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:14 IST
Nov 14, 2025 - 20:14 IST
Scheduled -
Update: Please note that the mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 19 November, has been preponed to 18 November. This is for your Information only.
----------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:37 IST
----------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:37 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - JP Region Nov 18, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:19 IST
Nov 14, 2025 - 20:19 IST
Scheduled -
Update: Please note that the mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 19 November, has been preponed to 18 November. This is for your Information only.
------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:39 IST
------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:39 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - US Region Nov 19, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:01 IST
Nov 14, 2025 - 20:01 IST
Scheduled -
Update: The mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 15 November, has been postponed to 19 November due to a critical regression identified during final validation. We are temporarily holding the release to ensure full stability and prevent any potential production impact. We apologize for the inconvenience and appreciate your understanding as we complete the necessary fixes; please reach out to your Customer Success team or Support representative for any questions.
-------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 19:13 IST
-------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 19:13 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - IND Region Nov 19, 2025 20:00-23:00 IST
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Nov 11, 2025 - 22:41 IST
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted on Nov 11, 2025 - 22:41 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - Frankfurt Region - DE Nov 20, 2025 07:00-10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:08 IST
Nov 14, 2025 - 20:08 IST
Scheduled -
Update: The mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 18 November, has been postponed to 20 November due to a critical regression identified during final validation. We are temporarily holding the release to ensure full stability and prevent any potential production impact. We apologize for the inconvenience and appreciate your understanding as we complete the necessary fixes; please reach out to your Customer Success team or Support representative for any questions.
---------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 19:31 IST
---------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 19:31 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - APAC Sydney AU Region Nov 20, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:04 IST
Nov 14, 2025 - 20:04 IST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 20:03 IST
Nov 14, 2025 - 20:03 IST
Scheduled -
Update : The mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 17 November, has been postponed to 20 November due to a critical regression identified during final validation. We are temporarily holding the release to ensure full stability and prevent any potential production impact. We apologize for the inconvenience and appreciate your understanding as we complete the necessary fixes; please reach out to your account team or support representative for any questions.
-------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:32 IST
-------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 2025 - 22:32 IST