All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.89 % uptime
Today
Bot Uptime Operational
90 days ago
99.89 % uptime
Today
APIs Operational
90 days ago
99.89 % uptime
Today
Bot Builder Operational
90 days ago
99.89 % uptime
Today
Bot Administration Application Operational
90 days ago
99.89 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.93 % uptime
Today
Bot Uptime Operational
90 days ago
99.93 % uptime
Today
APIs Operational
90 days ago
99.93 % uptime
Today
Bot Builder Operational
90 days ago
99.93 % uptime
Today
Bot Administration Application Operational
90 days ago
99.93 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance Operational
90 days ago
99.97 % uptime
Today
Kore IVR Operational
90 days ago
99.97 % uptime
Today
Kore Agent Desktop Operational
90 days ago
99.97 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
99.97 % uptime
Today
Agentic App Operational
90 days ago
99.97 % uptime
Today
Tool Operational
90 days ago
99.97 % uptime
Today
Model Studio Operational
90 days ago
99.97 % uptime
Today
Prompt Studio Operational
90 days ago
99.97 % uptime
Today
EvaluationStudio Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
99.97 % uptime
Today
Dataset Operational
90 days ago
99.97 % uptime
Today
Search AI Operational
90 days ago
99.97 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
99.97 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
99.94 % uptime
Today
AI For Retail Operational
90 days ago
100.0 % uptime
Today
AI for Retail Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 7, 2026

No incidents reported today.

Jan 6, 2026
Infra Maintenance: Amazon MSK cluster upgrade - JP Region - 06-JAN-2026
Completed - The scheduled maintenance has been completed.
Jan 6, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 19:00 IST
Scheduled - We have scheduled a planned upgrade of the Amazon MSK cluster in this region. No major service impact is expected, though some users may experience short-lived interruptions during the upgrade.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jan 6, 18:58 IST
Agent Platform SSO login was impacted for some time. No impact to runtime.
Resolved - This is to notify the users that we observed an "intermittent" issue with the agent platform SSO login that lasted for about 60 minutes starting (05:45 PM IST; 07:15 AM JAN/06/2026 EST). We deeply regret the inconvenience caused. Please be assured that this has been resolved around 06:45 PM IST, promptly after it was reported, and we do not see any possibility of recurrence. Please also note that the issue was only with SSO login and this did not impact any runtime functionality.
Jan 6, 17:45 IST
[v11.20.0 HF] Urgent fix - XO11 - US Region [06-JAN-2026]
Completed - The scheduled maintenance has been completed.
Jan 6, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 10:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.20.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jan 6, 08:46 IST
Infra Maintenance: Amazon MSK cluster upgrade - EU (London) Region - 06-JAN-2026
Completed - The scheduled maintenance has been completed.
Jan 6, 10:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:30 IST
Scheduled - We have scheduled a planned upgrade of the Amazon MSK cluster in this region. No major service impact is expected, though some users may experience short-lived interruptions during the upgrade.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jan 6, 08:20 IST
Investigating issues with XO Platform, XOCC, Agent Platform on US Region
Resolved - This incident has been resolved.
Jan 6, 00:39 IST
Monitoring - All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.
Jan 6, 00:05 IST
Update - All platforms are now up and running. We are currently observing some latency, and our teams are actively working on priority to address the performance degradation. Thank you for your patience and continued understanding.
Jan 5, 23:44 IST
Update - The issues affecting the Agent Platform have been resolved. The teams are actively working on addressing the issues observed with the XO and XOCC platforms.
Jan 5, 23:19 IST
Update - We are continuing to investigate this issue.
Jan 5, 23:08 IST
Update - We are continuing to investigate this issue.
Jan 5, 23:07 IST
Investigating - We are currently experiencing issues on XO Platform, XOCC, Agent Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Jan 5, 22:57 IST
Jan 5, 2026
Infra Maintenance: Amazon MSK cluster upgrade - AU Region - 05-JAN-2026
Completed - The scheduled maintenance has been completed.
Jan 5, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 20:00 IST
Scheduled - We have scheduled a planned upgrade of the Amazon MSK cluster in this region. No major service impact is expected, though some users may experience short-lived interruptions during the upgrade.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jan 5, 19:13 IST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
AI For Retail: Service Disruption on Retail Assist Instance
Resolved - Dear Users,

We experienced a service disruption impacting the Semantic Search functionality due to a partial outage at our service provider, Pinecone.
The issue was promptly identified and has now been fully resolved by the provider.

You can find the incident details at the link below:
https://status.pinecone.io/incidents/rsjfq0mjpln5

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Jan 2, 23:30 IST
Agent Platform - Design time Degradation with the US Instance.
Resolved - As this has already been fixed, we are closing this incident.
Jan 2, 13:56 IST
Monitoring - We have identified and fixed the design-time issue affecting the Agent Platform. We are monitoring it closely.
Jan 2, 11:50 IST
Investigating - We are currently experiencing a design-time issue affecting the Agent Platform. Our engineering team is actively investigating and working to resolve the issue. Please note that there is no end-user impact.

We will share updates as progress is made. We apologize for any inconvenience and appreciate your patience.
Jan 2, 11:13 IST
Jan 1, 2026

No incidents reported.

Dec 31, 2025
URGENT: Security Patching & Maintenance - MongoDB Clusters [US Region]
Completed - The scheduled maintenance has been completed.
Dec 31, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 11:30 IST
Scheduled - We will be performing planned maintenance on our MongoDB US production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:33 IST
URGENT: Security Patching & Maintenance - MongoDB Clusters [DE (Frankfurt) Region]
Completed - The scheduled maintenance has been completed.
Dec 31, 07:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 07:00 IST
Scheduled - We will be performing planned maintenance on our MongoDB DE (Frankfurt) production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:32 IST
URGENT: Security Patching & Maintenance - MongoDB Clusters [EU (London) Region]
Completed - The scheduled maintenance has been completed.
Dec 31, 07:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 07:00 IST
Scheduled - We will be performing planned maintenance on our MongoDB EU (London) production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:28 IST
Dec 30, 2025
URGENT: Security Patching & Maintenance - MongoDB Clusters [IND Region]
Completed - The scheduled maintenance has been completed.
Dec 30, 23:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 23:01 IST
Scheduled - We will be performing planned maintenance on our MongoDB IND production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:25 IST
URGENT: Security Patching & Maintenance - MongoDB Clusters [UAE Region]
Completed - The scheduled maintenance has been completed.
Dec 30, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 23:01 IST
Scheduled - We will be performing planned maintenance on our MongoDB UAE production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:26 IST
URGENT: Security Patching & Maintenance - MongoDB Clusters [AU Region]
Completed - The scheduled maintenance has been completed.
Dec 30, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 23:00 IST
Scheduled - We will be performing planned maintenance on our MongoDB AU production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:24 IST
Urgent Maintenance: MongoDB Architecture Update (Japan region)
Completed - The scheduled maintenance has been completed.
Dec 30, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 19:00 IST
Scheduled - We are performing planned database configuration changes to support the new Agent Platform environment in Japan region. This will be done with controlled restarts and no expected impact to services.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 18:24 IST
Dec 29, 2025
[v11.20.0] Urgent Hotfix - XO11 - IND Region [29-Dec-2025]
Completed - The scheduled maintenance has been completed.
Dec 29, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 22:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.20.0 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 29, 20:51 IST
Dec 28, 2025

No incidents reported.

Dec 27, 2025
Major outage on our IND Instance with our XO and UXO Platforms
Resolved - The issue has been resolved, and we are closely monitoring the system.
Dec 27, 19:50 IST
Identified - The issue has been identified, and the fix is being implemented.
Dec 27, 19:45 IST
Update - We are continuing to investigate the issue.
Dec 27, 19:30 IST
Investigating - We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end.

We will keep you updated with the status in the next 15 minutes.
Dec 27, 19:14 IST
Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

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