Completed -
The scheduled maintenance has been completed.
Jul 18, 01:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 18:39 IST
Scheduled -
The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:39 IST
Completed -
The scheduled maintenance has been completed.
Jul 18, 00:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 18:37 IST
Scheduled -
The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:37 IST
Completed -
The scheduled maintenance has been completed.
Jul 16, 22:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 18:32 IST
Scheduled -
The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform. ----- UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:32 IST
Completed -
The scheduled maintenance has been completed.
Jul 16, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 18:27 IST
Scheduled -
The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:26 IST
Completed -
The scheduled maintenance has been completed.
Jul 16, 11:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 18:20 IST
Scheduled -
The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:19 IST
Resolved -
This incident has been resolved. We will continue to monitor the situation to ensure stability.
Jul 13, 00:54 IST
Investigating -
Dear Users,
We have been informed of a global issue currently affecting Microsoft ASR/TTS services. This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.
Our team is actively working with the relevant stakeholders to resolve this at the earliest.
Thank you for your understanding.
Jul 12, 21:50 IST
Completed -
The scheduled maintenance has been completed.
Jul 12, 13:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 18:10 IST
Scheduled -
The July Mid-Month Sprint has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 18:10 IST
Completed -
The scheduled maintenance has been completed.
Jul 8, 21:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 14:58 IST
Scheduled -
June Month End Sprint that was reverted on 4th July will now be re-deployed at this time. The critical big that was identified on 4th July stands resolved. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 14:57 IST
Completed -
The scheduled maintenance has been completed.
Jul 7, 21:00 IST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 18:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 7, 14:55 IST
Scheduled -
June Month End Sprint that was reverted on 3rd July will now be re-deployed at this time. The critical big that was identified on 3rd July stands resolved. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Jul 7, 14:55 IST