All Systems Operational

Region - USA Operational
90 days ago
99.92 % uptime
Today
Bot Uptime Operational
90 days ago
99.92 % uptime
Today
APIs Operational
90 days ago
99.92 % uptime
Today
Bot Builder Operational
90 days ago
99.92 % uptime
Today
Bot Administration Application Operational
90 days ago
99.92 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.99 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
99.97 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
99.46 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 19, 2025

No incidents reported today.

Dec 18, 2025
Completed - The scheduled maintenance has been completed.
Dec 18, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 18:00 IST
Scheduled - We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 18, 15:40 IST
Completed - The scheduled maintenance has been completed.
Dec 18, 14:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 11:15 IST
Scheduled - We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 18, 11:07 IST
Resolved - This incident has been resolved.
Dec 18, 04:43 IST
Investigating - Dear all,
We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible.
We apologize for the inconvenience caused.

Dec 18, 03:51 IST
Resolved - This incident has been resolved.
Dec 18, 00:38 IST
Update - We are doing our best to remediate the issue as soon as possible. We will keep you updated.
Dec 18, 00:32 IST
Monitoring - Dear Users,
This is to inform you that via our internal monitoring we are observing some intermittent response failures observed in the India SaaS region. We are monitoring and we will continue to further investigate on the root case internally. We deeply apologize for the inconvenience caused to our users.

Dec 18, 00:16 IST
Dec 17, 2025

No incidents reported.

Dec 16, 2025
Completed - The scheduled maintenance has been completed.
Dec 16, 14:30 IST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 16, 13:21 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 11:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.20.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 16, 10:59 IST
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Completed - The scheduled maintenance has been completed.
Dec 12, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:00 IST
Update - UPDATE: We are pushing the JP region release to 12-DEC-2025. We apologise for any inconveniences caused.
Dec 8, 18:42 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:32 IST
Completed - The scheduled maintenance has been completed.
Dec 12, 12:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 10:45 IST
Scheduled - We are applying an urgent Hotfix on XO v11.19.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 12, 10:38 IST
Completed - The scheduled maintenance has been completed.
Dec 12, 11:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 09:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.19.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 12, 08:50 IST
Dec 11, 2025
Completed - The scheduled maintenance has been completed.
Dec 11, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:36 IST
Completed - The scheduled maintenance has been completed.
Dec 11, 10:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:45 IST
Scheduled - We are applying an urgent Hotfix on XO v11.19.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 11, 09:37 IST
Completed - The scheduled maintenance has been completed.
Dec 11, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 07:36 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:34 IST
Dec 10, 2025

No incidents reported.

Dec 9, 2025
Completed - The scheduled maintenance has been completed.
Dec 9, 19:58 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 19:15 IST
Scheduled - We are applying an urgent Hotfix on XO v10.20.1/ v11.19.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Dec 9, 19:07 IST
Completed - The scheduled maintenance has been completed.
Dec 9, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:00 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:30 IST
Completed - The scheduled maintenance has been completed.
Dec 9, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 07:00 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:29 IST
Dec 8, 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 18:00 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:28 IST
Dec 7, 2025
Completed - The scheduled maintenance has been completed.
Dec 7, 12:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 10:30 IST
Scheduled - We have resolved and tested the regression issue that was identified after yesterday's deployment. We will switchover to XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) version starting at this time in the US Region. You shall not experience any service downtime during this switchover process.

--------------------------
The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 7, 09:15 IST
Completed - This Scheduled Maintenance has been Completed.
Dec 7, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 10:00 IST
Scheduled - Dear Users,

Please note that our Community Portal will be temporarily unavailable for planned maintenance on Sunday, December 7, 2025, between 10:00 AM and 12:30 PM IST.

We apologize for any inconvenience this may cause and thank you for your patience and continued partnership.

Dec 5, 14:24 IST
Dec 6, 2025
Completed - The scheduled maintenance has been completed.
Dec 6, 22:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:15 IST
Scheduled - We have identified a regression issue after the deployment of the November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0). To minimise the disruption of the services to our customers, we are reverting to the previous best known version. While no service downtime is expected during this release, we are sharing this update for your general awareness.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 6, 20:13 IST
Completed - The scheduled maintenance has been completed.
Dec 6, 13:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:00 IST
Update - Maintenance will begin from 10AM IST.
Dec 6, 08:49 IST
Scheduled - The November Release for XO (10.21.0/11.20.0) /XO Contact Center (v3.20.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.21.0 / v11.20.0 and XOCCAI v3.20.0 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Dec 3, 07:25 IST
Resolved - The issue has been resolved now.
Dec 6, 05:52 IST
Identified - This is to let the users know that we are experiencing an issue with IVR systems that are using Audiocodes. The incoming calls are going to the default flow. We are working on remediation as soon as we can.
Dec 6, 05:48 IST
Dec 5, 2025
Resolved - Hello All,

Cloudflare has resolved the issue, and our website is now fully accessible.

Dec 5, 14:54 IST
Identified - Hello All,

You may notice a 500 Internal Server Error when accessing our website, www.kore.ai , over the past few minutes. This is due to an ongoing issue with Cloudflare’s services. You can view their status update here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

We will share further updates as soon as we receive more information from the Cloudflare team.

We sincerely apologize for the inconvenience caused.

Dec 5, 14:44 IST