All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.92 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.92 % uptime
Today
APIs ? Operational
90 days ago
99.92 % uptime
Today
Bot Builder ? Operational
90 days ago
99.92 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.92 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
99.92 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.98 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
99.97 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram ? Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 6, 2025
XO Hotfix deployment - DE Region (Frankfurt) - 06-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 6, 11:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:45 IST
Scheduled - A critical Hotfix upon XO v11.19.0 will be deployed in the DE region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 6, 09:38 IST
Nov 5, 2025
XO Hotfix deployment - US region - 05-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 5, 12:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:45 IST
Scheduled - A critical Hotfix upon XO v11.19.0 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 5, 10:21 IST
XO Hotfix deployment - EU (London) Region - 05-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 5, 11:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:30 IST
Scheduled - A critical Hotfix upon XO v11.19.0 will be deployed in the EU region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 5, 08:57 IST
Nov 4, 2025

No incidents reported.

Nov 3, 2025
XO HOTFIX deployment in US region [03-11-2025]
Completed - The scheduled maintenance has been completed.
Nov 3, 15:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 12:45 IST
Scheduled - A critical Hotfix upon XO v11.19.0 / v10.20.0 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 3, 12:41 IST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
XO HOTFIX deployment in EU region [31-10-2025]
Completed - The scheduled maintenance has been completed.
Oct 31, 15:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 13:45 IST
Scheduled - A critical Hotfix upon XO v11.19.0 / v10.20.0 will be deployed in the EU region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 31, 13:33 IST
XO HOTFIX deployment in DE region [31-10-2025]
Completed - The scheduled maintenance has been completed.
Oct 31, 13:46 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 11:45 IST
Scheduled - A critical Hotfix upon XO v11.19.0 / v10.20.0 will be deployed in the DE region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 31, 11:35 IST
Oct 30, 2025
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - IND Region
Completed - The scheduled maintenance has been completed.
Oct 30, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 IST
Scheduled - UPDATE: Extended the time by another hour - DEPL in progress

The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been re-scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 29, 22:40 IST
XO HOTFIX deployment in US region [30-10-2025]
Completed - The scheduled maintenance has been completed.
Oct 30, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:30 IST
Scheduled - A critical Hotfix upon XO v11.19.0 / v10.20.0 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 30, 09:49 IST
Oct 29, 2025
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - IND Region
Completed - Marking this as 'closed'
Oct 29, 22:36 IST
Update - Because we are experiencing accessing Azure Portal, we are deferring the planned deployment to tomorrow. Please refer to the message posted by Microsoft below for reference:

https://azure.status.microsoft/en-us/status says:

Starting at approximately 16:00 UTC, we began experiencing Azure Front Door issues resulting in a loss of availability of some services. In addition. customers may experience issues accessing the Azure Portal. Customers can attempt to use programmatic methods (PowerShell, CLI, etc.) to access/utilize resources if they are unable to access the portal directly. We have failed the portal away from Azure Front Door (AFD) to attempt to mitigate the portal access issues and are continuing to assess the situation.

We are actively assessing failover options of internal services from our AFD infrastructure. Our investigation into the contributing factors and additional recovery workstreams continues. More information will be provided within 60 minutes or sooner.

This message was last updated at 16:57 UTC on 29 October 2025
Oct 29, 22:33 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:47 IST
Scheduled - [18:05 IST UPDATE]: We will be initiating the deployment at 8PM instead of previously communicated 18:00 IST. We deeply regret any inconveniences caused.

The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:46 IST
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - UAE Region
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:42 IST
Scheduled - UPDATE: Please note that we are pushing the UAE deployment by a day. We deeply regret and apologise for any inconveniences caused.

Original Message:
The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:41 IST
Oct 28, 2025
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - JP Region
Completed - The scheduled maintenance has been completed.
Oct 28, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:45 IST
Scheduled - The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:45 IST
HOTFIX in US region - V11.19.0 [28-OCT-2025]
Completed - The scheduled maintenance has been completed.
Oct 28, 14:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:45 IST
Scheduled - A critical Hotfix upon XO v11.19.0 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 28, 12:19 IST
Service Disruption in JP Region for Analytics API's
Resolved - We have identified an issue with Analytics API's.
The issue has been resolved.
Oct 28, 10:30 IST
Oct 27, 2025
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - APAC Sydney AU Region
Completed - The scheduled maintenance has been completed.
Oct 27, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:38 IST
Scheduled - The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:37 IST
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - London EU Region
Completed - The scheduled maintenance has been completed.
Oct 27, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 09:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:35 IST
Scheduled - The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:35 IST
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - Frankfurt Region DE
Completed - The scheduled maintenance has been completed.
Oct 27, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:32 IST
Scheduled - The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:32 IST
Oct 26, 2025

No incidents reported.

Oct 25, 2025
XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - US Region
Completed - The scheduled maintenance has been completed.
Oct 25, 14:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 10:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 19:29 IST
Scheduled - 12:00 PM UPDATE:
We have initiated the deployment process and we expect the deployment in this region to be completed before 2:00PM IST
--------------------------

The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.

During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Oct 20, 19:29 IST
Oct 24, 2025
Hotfix in JP region - XO v10.19.0/ v3.18.0 [24-OCT-2025]
Completed - The scheduled maintenance has been completed.
Oct 24, 22:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:00 IST
Scheduled - UPDATE:
We are initiating the deployment from 20:00 hours IST

A critical Hotfix upon XO v10.19.0/ v11.18.0 will be deployed in the JP region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Oct 23, 23:34 IST
Oct 23, 2025

No incidents reported.

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