All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.92 % uptime
Today
Bot Uptime Operational
90 days ago
99.92 % uptime
Today
APIs Operational
90 days ago
99.92 % uptime
Today
Bot Builder Operational
90 days ago
99.92 % uptime
Today
Bot Administration Application Operational
90 days ago
99.92 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.93 % uptime
Today
Bot Uptime Operational
90 days ago
99.93 % uptime
Today
APIs Operational
90 days ago
99.93 % uptime
Today
Bot Builder Operational
90 days ago
99.93 % uptime
Today
Bot Administration Application Operational
90 days ago
99.93 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.99 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
99.99 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Agent Platform - USA Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
Agent Platform - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Agentic App Operational
90 days ago
100.0 % uptime
Today
Tool Operational
90 days ago
100.0 % uptime
Today
Model Studio Operational
90 days ago
100.0 % uptime
Today
Prompt Studio Operational
90 days ago
100.0 % uptime
Today
EvaluationStudio Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
Dataset Operational
90 days ago
100.0 % uptime
Today
Search AI Operational
90 days ago
100.0 % uptime
Today
AI for Process (AI4P) - USA Operational
90 days ago
100.0 % uptime
Today
Workflows Runtime Operational
90 days ago
100.0 % uptime
Today
AI for Process Builder Operational
90 days ago
100.0 % uptime
Today
Trigger Health Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace Operational
Email Operational
SMS (Twilio) Operational
Microsoft for Teams Operational
Skype for Business Operational
RTM Channel for WebSDK/Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS Operational
90 days ago
99.97 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Kore.ai Community Portal Operational
90 days ago
100.0 % uptime
Today
Genesys Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

URGENT: Security Patching & Maintenance - MongoDB Clusters [EU (London) Region] Dec 31, 2025 07:00-07:30 IST

We will be performing planned maintenance on our MongoDB EU (London) production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Dec 30, 2025 - 21:28 IST

URGENT: Security Patching & Maintenance - MongoDB Clusters [DE (Frankfurt) Region] Dec 31, 2025 07:00-07:30 IST

We will be performing planned maintenance on our MongoDB DE (Frankfurt) production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Dec 30, 2025 - 21:32 IST

URGENT: Security Patching & Maintenance - MongoDB Clusters [US Region] Dec 31, 2025 11:30-12:00 IST

We will be performing planned maintenance on our MongoDB US production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted on Dec 30, 2025 - 21:33 IST
Dec 31, 2025

No incidents reported today.

Dec 30, 2025
URGENT: Security Patching & Maintenance - MongoDB Clusters [IND Region]
Completed - The scheduled maintenance has been completed.
Dec 30, 23:31 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 23:01 IST
Scheduled - We will be performing planned maintenance on our MongoDB IND production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:25 IST
URGENT: Security Patching & Maintenance - MongoDB Clusters [UAE Region]
Completed - The scheduled maintenance has been completed.
Dec 30, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 23:01 IST
Scheduled - We will be performing planned maintenance on our MongoDB UAE production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:26 IST
URGENT: Security Patching & Maintenance - MongoDB Clusters [AU Region]
Completed - The scheduled maintenance has been completed.
Dec 30, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 23:00 IST
Scheduled - We will be performing planned maintenance on our MongoDB AU production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 21:24 IST
Urgent Maintenance: MongoDB Architecture Update (Japan region)
Completed - The scheduled maintenance has been completed.
Dec 30, 20:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 19:00 IST
Scheduled - We are performing planned database configuration changes to support the new Agent Platform environment in Japan region. This will be done with controlled restarts and no expected impact to services.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 30, 18:24 IST
Dec 29, 2025
[v11.20.0] Urgent Hotfix - XO11 - IND Region [29-Dec-2025]
Completed - The scheduled maintenance has been completed.
Dec 29, 23:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 22:30 IST
Scheduled - We are applying an urgent Hotfix on XO v11.20.0 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 29, 20:51 IST
Dec 28, 2025

No incidents reported.

Dec 27, 2025
Major outage on our IND Instance with our XO and UXO Platforms
Resolved - The issue has been resolved, and we are closely monitoring the system.
Dec 27, 19:50 IST
Identified - The issue has been identified, and the fix is being implemented.
Dec 27, 19:45 IST
Update - We are continuing to investigate the issue.
Dec 27, 19:30 IST
Investigating - We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end.

We will keep you updated with the status in the next 15 minutes.
Dec 27, 19:14 IST
Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
[v10.21.0/v11.20.0 HF] Urgent fix -XO- EU (London) Region [23-DEC-2025]
Completed - The scheduled maintenance has been completed.
Dec 23, 11:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 09:00 IST
Scheduled - We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the EU (London) region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 22, 23:37 IST
[v10.21.0/v11.20.0 HF] Urgent fix -XO- IND Region [23-DEC-2025]
Completed - The scheduled maintenance has been completed.
Dec 23, 04:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 02:00 IST
Scheduled - We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 22, 23:35 IST
Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025
[v10.21.0/v11.20.0 HF] Urgent fix -XO- JP Region [18-DEC-2025]
Completed - The scheduled maintenance has been completed.
Dec 18, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 18:00 IST
Scheduled - We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 18, 15:40 IST
[v10.21.0/v11.20.0 HF] Urgent fix -XO- US Region [18-DEC-2025]
Completed - The scheduled maintenance has been completed.
Dec 18, 14:15 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 11:15 IST
Scheduled - We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Dec 18, 11:07 IST
US Region - We are observing transcription failures with AgentAI and Genesys integration
Resolved - This incident has been resolved.
Dec 18, 04:43 IST
Investigating - Dear all,
We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible.
We apologize for the inconvenience caused.
Dec 18, 03:51 IST
IND Region - Intermittent issues observed for with bot responses
Resolved - This incident has been resolved.
Dec 18, 00:38 IST
Update - We are doing our best to remediate the issue as soon as possible. We will keep you updated.
Dec 18, 00:32 IST
Monitoring - Dear Users,
This is to inform you that via our internal monitoring we are observing some intermittent response failures observed in the India SaaS region. We are monitoring and we will continue to further investigate on the root case internally. We deeply apologize for the inconvenience caused to our users.
Dec 18, 00:16 IST
Dec 17, 2025

No incidents reported.

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