All Systems Operational

Uptime over the past 90 days. View historical uptime.
Region - USA Operational
90 days ago
99.92 % uptime
Today
Bot Uptime ? Operational
90 days ago
99.92 % uptime
Today
APIs ? Operational
90 days ago
99.92 % uptime
Today
Bot Builder ? Operational
90 days ago
99.92 % uptime
Today
Bot Administration Application ? Operational
90 days ago
99.92 % uptime
Today
Region-Japan Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (London) Operational
90 days ago
100.0 % uptime
Today
Bot uptime ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Bot Builder ? Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application ? Operational
90 days ago
100.0 % uptime
Today
Region - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administration Application Operational
90 days ago
100.0 % uptime
Today
Region - India Operational
90 days ago
99.96 % uptime
Today
Bot Uptime Operational
90 days ago
99.96 % uptime
Today
APIs Operational
90 days ago
99.96 % uptime
Today
Bot Builder Operational
90 days ago
99.96 % uptime
Today
Bot Administration Application Operational
90 days ago
99.96 % uptime
Today
Region - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Bot Uptime Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bot Builder Operational
90 days ago
100.0 % uptime
Today
Bot Administrator Application Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - USA Operational
90 days ago
99.97 % uptime
Today
Nuance ? Operational
90 days ago
100.0 % uptime
Today
Kore IVR ? Operational
90 days ago
99.92 % uptime
Today
Kore Agent Desktop ? Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - Europe ( London) Operational
90 days ago
100.0 % uptime
Today
SmartAssist - APAC (Syndey) Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SmartAssist - India Operational
90 days ago
100.0 % uptime
Today
Nuance Operational
90 days ago
100.0 % uptime
Today
Kore IVR Operational
90 days ago
100.0 % uptime
Today
Kore Agent Desktop Operational
90 days ago
100.0 % uptime
Today
SearchAssist - USA Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Japan Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Europe (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
SearchAssist - Middle East (UAE) Operational
90 days ago
100.0 % uptime
Today
Web Crawler Operational
90 days ago
100.0 % uptime
Today
Application Service Operational
90 days ago
100.0 % uptime
Today
Search Service Operational
90 days ago
100.0 % uptime
Today
Bot Channels - In all Regions Operational
90 days ago
100.0 % uptime
Today
Facebook Workplace ? Operational
Email ? Operational
SMS (Twilio) ? Operational
Microsoft for Teams ? Operational
Skype for Business ? Operational
RTM Channel for WebSDK/Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Slack Operational
90 days ago
100.0 % uptime
Today
Third-party services we use Operational
90 days ago
99.99 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-eu-west-2 Operational
AWS s3-us-standard Operational
Twilio Outgoing SMS Operational
Google Apps Maps Operational
Google Apps Realtime API Operational
Microsoft Azure ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Google ASR/TTS ? Operational
90 days ago
100.0 % uptime
Today
Amivoice ASR ? Operational
90 days ago
100.0 % uptime
Today
AWS Polly TTS ? Operational
90 days ago
99.97 % uptime
Today
Microsoft Bot Framework Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Kore.ai Support Portal Operational
90 days ago
100.0 % uptime
Today
Deepgram ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 27, 2025
Urgent fix - XO11 - US Region [27-NOV-2025]
Completed - The scheduled maintenance has been completed.
Nov 27, 13:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 11:30 IST
Scheduled - A critical change related to BYOK on XO v11.19.1 will be updated in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 27, 11:00 IST
Nov 26, 2025
Critical Infra Maintenance - IND PROD - 26-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 26, 23:45 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:45 IST
Scheduled - A critical infra maintenance activity is scheduled in the IND region at this time and the time has been extended for 2 more hours. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 26, 21:39 IST
Critical Infra Maintenance - IND PROD - 26-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 26, 21:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 IST
Scheduled - A critical infra maintenance activity is scheduled in the IND region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 26, 14:49 IST
Urgent Hotfix in US Region [26-11-2025]
Completed - The scheduled maintenance has been completed.
Nov 26, 14:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 11:30 IST
Scheduled - A critical Hotfix upon XO v11.19.1/ v10.20.1 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 26, 00:53 IST
Critical maintenance - US region - 26/11/2025
Completed - The scheduled maintenance has been completed.
Nov 26, 10:55 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:25 IST
Scheduled - We will be doing a critical DB activity during this time in preparation for the upcoming HF to be deployed upon V11.19.0 in the US region.
Nov 26, 08:23 IST
Nov 25, 2025
Major outage on IND Instance
Resolved - This incident has been resolved.
Nov 25, 20:01 IST
Investigating - We are currently investigating the issue.
Nov 25, 19:23 IST
Urgent Hotfix in US Region [25-11-2025]
Completed - The scheduled maintenance has been completed.
Nov 25, 16:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 14:00 IST
Scheduled - A critical Hotfix upon XO v11.19.1/ v10.20.1 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 25, 13:58 IST
Nov 24, 2025

No incidents reported.

Nov 23, 2025
Urgent Hotfix - EU (London) region - 23-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 23, 09:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 07:00 IST
Scheduled - A critical Hotfix upon XO v11.19.1/ v10.20.1 will be deployed in the EU (London) region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 22, 21:27 IST
Urgent Hotfix - UAE region - 23-NOV-2025
Completed - The scheduled maintenance has been completed.
Nov 23, 02:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 IST
Scheduled - A critical Hotfix upon XO v11.19.1/ v10.20.1 will be deployed in the UAE region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 22, 21:25 IST
Nov 22, 2025

No incidents reported.

Nov 21, 2025
Performance Degradation on our Agentic Platform during deployment schedule
Resolved - This is to inform you that we experienced a brief performance degradation on our Agentic Platform today, 21st November 2025, for approximately 30 minutes during an ongoing deployment schedule.

The issue has since been fully resolved.
Nov 21, 10:45 IST
Nov 20, 2025
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - APAC Sydney AU Region
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:04 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:03 IST
Scheduled - Update : The mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 17 November, has been postponed to 20 November due to a critical regression identified during final validation. We are temporarily holding the release to ensure full stability and prevent any potential production impact. We apologize for the inconvenience and appreciate your understanding as we complete the necessary fixes; please reach out to your account team or support representative for any questions.
-------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 22:32 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - Frankfurt Region - DE
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:08 IST
Scheduled - Update: The mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 18 November, has been postponed to 20 November due to a critical regression identified during final validation. We are temporarily holding the release to ensure full stability and prevent any potential production impact. We apologize for the inconvenience and appreciate your understanding as we complete the necessary fixes; please reach out to your Customer Success team or Support representative for any questions.
---------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 19:31 IST
Nov 19, 2025
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - IND Region
Completed - The scheduled maintenance has been completed.
Nov 19, 23:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 IST
Scheduled - The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 22:41 IST
[URGENT] Hotfix deployment - v11.19.1/ v10.20.1 [JP Region]
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 IST
Scheduled - A critical Hotfix upon XO v11.19.1/ v10.20.1 will be deployed in the JP region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 19, 17:19 IST
[URGENT] Hotfix deployment - v11.19.1 [US Region]
Completed - The scheduled maintenance has been completed.
Nov 19, 20:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:30 IST
Scheduled - A critical Hotfix upon UXO v11.19.1 will be deployed in the US region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 19, 17:11 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - US Region
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 IST
In progress - [UPDATE] We are extending the deployment window by an hour to address a regression issue that was identified just a while ago - This ensures full stability and prevent any potential production impact soon after the switchover is complete. Thank you for your patience.
Nov 19, 10:45 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:01 IST
Scheduled - Update: The mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 15 November, has been postponed to 19 November due to a critical regression identified during final validation. We are temporarily holding the release to ensure full stability and prevent any potential production impact. We apologize for the inconvenience and appreciate your understanding as we complete the necessary fixes; please reach out to your Customer Success team or Support representative for any questions.
-------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 19:13 IST
Nov 18, 2025
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - JP Region
Completed - The scheduled maintenance has been completed.
Nov 18, 21:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:19 IST
Scheduled - Update: Please note that the mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 19 November, has been preponed to 18 November. This is for your Information only.
------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 22:39 IST
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - UAE Region
Completed - The scheduled maintenance has been completed.
Nov 18, 13:03 IST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 18, 09:59 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:14 IST
Scheduled - Update : We would like to inform you that during the final validation of the release, we identified an issue related to newly introduced components. To ensure a smooth and stable deployment, we will require an additional 1 hour to complete the release activities.
The release window will therefore be extended by 1 hour from the originally communicated schedule.
----------
Update: Please note that the mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 19 November, has been preponed to 18 November. This is for your Information only.
----------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 22:37 IST
UXO Hotfix deployment - EU (London) Region-18/11/2025
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 IST
Scheduled - A critical Hotfix upon UXO v11.19.1 will be deployed in the EU region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Nov 17, 21:03 IST
Nov 17, 2025
XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - London EU Region
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 IST
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 20:11 IST
Scheduled - Update: Please note that the mid-month patch XO v10.20.1/v11.19.1 & XOCC v3.19.1, originally scheduled for 18 November, has been preponed to 17 November. This is for your Information only.
------------------------------------------
The November mid-month patch for XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.

You can review the provisional updates by referring to the downloadable pre-release notes below:
XO v10.20.1 / v11.19.1 and XOCCAI v3.19.1 Pre-Release Notes
This document provides a summary of feature enhancements, functional requests, and bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.

During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.

We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Nov 11, 22:35 IST
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Observation on voice call failures on XO11 - IND region
Resolved - This issue has been resolved a few minutes ago and our Internal team is closely monitoring the system status.
Nov 15, 13:28 IST
Identified - The issue has been identified and we are working on resolving the issue
Nov 15, 13:22 IST
Investigating - Hi.

We are observing voice call failures on our XO11 platform, specific to our IND region. Our Internal team is working closely to fix the issue. We will let you know the further updates
Nov 15, 13:15 IST
Major outage on our IND XO 11
Resolved - Hi.

The issue was resolved a few minutes ago, and we are currently monitoring the system status.
Nov 15, 12:41 IST
Investigating - Hi,

We are observing a full outage on our XO 11 platform specific to IND Region. Our team is investigating on it. We will keep you the further updates as soon as possible
Nov 15, 12:32 IST
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

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