Critical Hot Fix to IND region - 13-19-2025

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Sep 14, 2025 - 01:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 13, 2025 - 22:30 IST

Update

We will be undergoing scheduled maintenance during this time.

Posted Sep 13, 2025 - 21:29 IST

Scheduled

A critical Hotfix upon XO-10.18.0/11.17.0 and XOCC 3.17.0 will be deployed in the IND region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Sep 13, 2025 - 21:29 IST

This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).