AI4S - XO11 - JP PROD Hotfix [10-MAR-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

We weren't able to complete the Hotfix as informed - we have deferred the same to 11-MAR-2026

Posted Mar 10, 2026 - 20:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 10, 2026 - 18:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.22.0 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Mar 09, 2026 - 14:30 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).