Infra Maintenance: Amazon MSK cluster upgrade - AU Region - 05-JAN-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jan 05, 2026 - 21:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 05, 2026 - 20:00 IST

Scheduled

We have scheduled a planned upgrade of the Amazon MSK cluster in this region. No major service impact is expected, though some users may experience short-lived interruptions during the upgrade.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Jan 05, 2026 - 19:13 IST

This scheduled maintenance affected: SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop) and Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application).