Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2025 - 15:46 IST
Scheduled
We will be undergoing scheduled maintenance during this time.
Posted Sep 10, 2025 - 15:45 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2025 - 15:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 10, 2025 - 13:42 IST
Scheduled
The Hotfix has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your awareness. This patch includes fixes and updates for both SmartAssist (XO Contact Center) and the XO Platform.
-------- During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Sep 10, 2025 - 13:42 IST
This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).