Microsoft TTS error observed in some phone calls in French language.

Incident Report for Kore.ai Inc

Resolved

The issue has been resolved. The services have been restored.

Posted Sep 13, 2025 - 23:48 IST

Monitoring

We have observed Microsoft TTS errors with some calls when French characters are present in SSML.
No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.

Posted Sep 13, 2025 - 22:27 IST

This incident affected: SmartAssist - USA (Kore IVR).