Urgent Hotfix: JP Region - XO v10.20.1/ v11.19.1

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Dec 09, 2025 - 19:58 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 09, 2025 - 19:15 IST

Scheduled

We are applying an urgent Hotfix on XO v10.20.1/ v11.19.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Dec 09, 2025 - 19:07 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).