Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 30, 2025 - 10:30 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 29, 2025 - 11:02 IST
Scheduled
As previously communicated, the June month-end patch deployed on 28-Jun-2025 was rolled back due to a few critical issues identified post-deployment.
Those issues have now been resolved, and we are proceeding with the re-initiation of the June month-end sprint release at this time. Thank you for your patinece and we apologise for any incoveniences caused. --------------------------------- June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Jun 29, 2025 - 11:01 IST
This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).