[v10.21.0/v11.20.0 HF] Urgent fix -XO- EU (London) Region [23-DEC-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Dec 23, 2025 - 11:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 23, 2025 - 09:00 IST

Scheduled

We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the EU (London) region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Dec 22, 2025 - 23:37 IST

This scheduled maintenance affected: Region - Europe (London) (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe ( London) (SmartAssist - Europe ( London)).