XO HOTFIX deployment in EU region [31-10-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Oct 31, 2025 - 15:45 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 31, 2025 - 13:45 IST

Scheduled

A critical Hotfix upon XO v11.19.0 / v10.20.0 will be deployed in the EU region at this time. You can continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Oct 31, 2025 - 13:33 IST

This scheduled maintenance affected: Region - Europe (London) (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe ( London) (SmartAssist - Europe ( London)).