Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 16, 2026 - 19:00 IST
Update
Revised Switchover Time: 19:00 IST
Summary: Our team is currently completing the final preparation and pre-deployment validation for the AU Production upgrade. To ensure the highest level of stability and a seamless transition for all users, we have made the decision to extend the preparation phase by one hour.
This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
Posted Mar 11, 2026 - 18:10 IST
Scheduled
The Release for XO (10.23.1/11.22.1) /XO Contact Center (v3.22.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information
Posted Mar 10, 2026 - 14:54 IST
This scheduled maintenance affected: Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - APAC (Syndey) (Nuance, Kore IVR, Kore Agent Desktop).