The issue has is resolved. We deeply apologize for the inconvenience caused due to this long standing incident and value your trust in us.
Posted Sep 15, 2025 - 05:21 IST
Investigating
We continue to investigate. This is taking more time than usual because of the technical complexities. We would like to reassure you that we are on it and are trying our best to mitigate the issue.
Posted Sep 15, 2025 - 04:50 IST
Update
We apologize for the inconvenience. Our technical teams are investigating with top priority and all hands are on the deck.
Posted Sep 15, 2025 - 04:15 IST
Identified
We apologize for the inconvenience. Our technical teams are investigating with top priority and all hands are on the deck.
Thank you for your patience.
Posted Sep 15, 2025 - 03:28 IST
Update
We are continuing to investigate the issue on high priority. We appreciate your patience and trust in us.
Posted Sep 15, 2025 - 02:55 IST
Investigating
The issue still persists. We are investigating further to remediate as soon as possible. Please be assured that we are working on this on urgent priority to remediate the issue.
Posted Sep 15, 2025 - 02:21 IST
Identified
The issue has been identified, and the engineering teams are working towards fixing the issue.
Posted Sep 15, 2025 - 01:55 IST
Update
We are continuing to investigate this issue.
Posted Sep 15, 2025 - 01:37 IST
Investigating
We have observed that some incoming calls to the Kore IVA SmartAssist system are intermittently experiencing dead air. Our engineering team is actively investigating and working on remediation with the highest priority.
Please be assured that we are doing everything possible to identify the root cause and implement a permanent fix. We will keep you updated as soon as we have further information or a resolution.
Thank you for your patience and understanding.
Posted Sep 15, 2025 - 01:02 IST
This incident affected: SmartAssist - USA (Kore IVR).