AI4S - XO11 v11.21.1 - Emergency Maintenance Activity - DE PROD

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.
Posted Mar 21, 2026 - 08:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 21, 2026 - 07:30 IST

Scheduled

We will be deploying an adhoc Hotfix in the DE region in a rolling-restart fashion.

Impacted Services:
Intent Recognition & NLU: Significant enhancement to the Intent Detection engine, now supporting extended description lengths of up to 1024 characters for more complex user inputs.

Data Structure Integrity: Validated stability of multi-description behaviors, ensuring that increased character limits do not affect existing data configurations or legacy system performance.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Mar 21, 2026 - 00:07 IST
This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application).