Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 03, 2025 - 22:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 23, 2025 - 23:20 IST
Scheduled
June Month End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
We kindly inform you that the pre-release notes will be updated shortly to reflect the latest developments. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Jun 23, 2025 - 23:20 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).