All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.
Posted Jan 06, 2026 - 00:05 IST
Update
All platforms are now up and running. We are currently observing some latency, and our teams are actively working on priority to address the performance degradation. Thank you for your patience and continued understanding.
Posted Jan 05, 2026 - 23:44 IST
Update
The issues affecting the Agent Platform have been resolved. The teams are actively working on addressing the issues observed with the XO and XOCC platforms.
Posted Jan 05, 2026 - 23:19 IST
Update
We are continuing to investigate this issue.
Posted Jan 05, 2026 - 23:08 IST
Update
We are continuing to investigate this issue.
Posted Jan 05, 2026 - 23:07 IST
Investigating
We are currently experiencing issues on XO Platform, XOCC, Agent Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Posted Jan 05, 2026 - 22:57 IST
This incident affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application), SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop), and Agent Platform - USA (Agentic App, Tool, Model Studio, Prompt Studio, EvaluationStudio, Admin, Dataset, Search AI).