Because we are experiencing accessing Azure Portal, we are deferring the planned deployment to tomorrow. Please refer to the message posted by Microsoft below for reference:
Starting at approximately 16:00 UTC, we began experiencing Azure Front Door issues resulting in a loss of availability of some services. In addition. customers may experience issues accessing the Azure Portal. Customers can attempt to use programmatic methods (PowerShell, CLI, etc.) to access/utilize resources if they are unable to access the portal directly. We have failed the portal away from Azure Front Door (AFD) to attempt to mitigate the portal access issues and are continuing to assess the situation.
We are actively assessing failover options of internal services from our AFD infrastructure. Our investigation into the contributing factors and additional recovery workstreams continues. More information will be provided within 60 minutes or sooner.
This message was last updated at 16:57 UTC on 29 October 2025
Posted Oct 29, 2025 - 22:33 IST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 29, 2025 - 18:00 IST
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 20, 2025 - 19:47 IST
Scheduled
[18:05 IST UPDATE]: We will be initiating the deployment at 8PM instead of previously communicated 18:00 IST. We deeply regret any inconveniences caused.
The October month-end XO v10.20.0/ v11.19.0 and XOCCAI v3.19.0 release has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
During this maintenance schedule if you observe any sporadic issues, then please refer to our Release Community Guidance for more details. Thank you for your continued interest and understanding as we work to provide the most accurate and up-to-date information.
Posted Oct 20, 2025 - 19:46 IST
This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).