URGENT: Security Patching & Maintenance - MongoDB Clusters [IND Region]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Dec 30, 2025 - 23:31 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 30, 2025 - 23:01 IST

Scheduled

We will be performing planned maintenance on our MongoDB IND production clusters to apply configuration updates that enhance overall stability and performance. This activity will involve controlled rolling restarts of the database nodes, with the primary remaining available or failing over seamlessly as needed. No downtime is expected, although brief connection refreshes may occur during failover.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Dec 30, 2025 - 21:25 IST

This scheduled maintenance affected: Region - India (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - India (Nuance, Kore IVR, Kore Agent Desktop).