[v11.21.1 HF] Urgent fix - XO11 - EU Region [11-FEB-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Feb 11, 2026 - 11:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 11, 2026 - 08:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.21.1 in the EU region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Feb 10, 2026 - 15:38 IST

This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).