[v10.21.0/v11.20.0 HF] Urgent fix -XO- JP Region [18-DEC-2025]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Dec 18, 2025 - 21:00 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 18, 2025 - 18:00 IST

Scheduled

We are applying an urgent Hotfix on XO v10.21.0/v11.20.0 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Dec 18, 2025 - 15:40 IST

This scheduled maintenance affected: Region-Japan (Bot uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Japan (Nuance, Kore IVR, Kore Agent Desktop).