Infra Maintenance: Amazon MSK cluster upgrade - US Region - 10-JAN-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Jan 10, 2026 - 13:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 10, 2026 - 10:30 IST

Scheduled

We have scheduled a planned upgrade of the Amazon MSK cluster in US region. No major service impact is expected, though some users may experience short-lived interruptions during the upgrade.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Jan 10, 2026 - 10:04 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).