AI For Retail: Service Disruption on Retail Assist Instance

Incident Report for Kore.ai Inc

Resolved

Dear Users,

We experienced a service disruption impacting the Semantic Search functionality due to a partial outage at our service provider, Pinecone.
The issue was promptly identified and has now been fully resolved by the provider.

You can find the incident details at the link below:
https://status.pinecone.io/incidents/rsjfq0mjpln5

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Posted Jan 02, 2026 - 23:30 IST